Posted on 15 June 2014. Tags: competitiveness, knowledge management, organizational excellence, organizational learning, public sector
Organizations worldwide are showing increasing interest in knowledge management practices to address the contemporary challenges of today’s digital age. Knowledge is becoming a critical core asset to sustain competitive advantage and as a vehicle for continuous improvement and innovation. However, most of the developments in the knowledge management field are driven by international organizations or private commercial companies. Considering the impact of knowledge management practices, government organizations have the potential for significant improvements in performance, transformation, and the development of a more responsive citizen-centric government.
This article has two objectives: The first is to provide an overview of knowledge management and highlight the importance of this field of practice, and the second is to provide a case study of the successful implementation of knowledge management in a federal government organization in the United Arab Emirates. This article outlines the adopted approach and framework and elaborates on each of the implemented components. The presented case study and lessons learned are benchmarks for best practices and contribute to the existing experimental cases. This, in turn, should help organizations and researchers to better understand how public sector government organizations perceive and practicing knowledge management, which should enable them to reflect and propose improvements.
Fusing Knowledge Management into the Public Sector: A Review of the Field and the Case of the Emirates Identity Authority (3.8 MiB, 3,832 hits)
Posted in Knowledge Management, Volume IV, Issue no. 3
Posted on 15 October 2011. Tags: creation processes, organizational learning, SMEs
Nowadays, the business life for many companies is becoming increasingly complex and novel because of dynamic processes and rapid changes those are occurring in economy. In order to cope with fast changing environment organizations are forced to increase their knowledge base and thus learn continuously. Herein, organizational learning and knowledge creation processes are becoming of crucial importance if the organizations are to succeed. But, are these processes found in all enterprises?
Small and medium sized enterprises (SMEs) are playing an important role within Western economies. For instance, in the EU SMEs account for more than 50% of total employment. Hence, we investigated the organizational learning and knowledge creation processes in SMEs, as the textbooks mainly refer to larger enterprises.
I concluded that both processes were not found to a full extent as described in theory. The processes not only vary from one another, but they also vary from one enterprise to another. The empirical data clearly indicates that these findings are due to the lack of resources, knowledge and size.
The organizational learning process focuses more on explicit knowledge, as it is rooted in Western epistemology and therefore can be found to a comparably higher extent in the investigated enterprises than the knowledge creation process, which focuses more on the interaction between tacit and explicit knowledge, as it is rooted in the Eastern epistemology.
Organizational Learning And Knowledge Creation Processes In SMEs (800.9 KiB, 3,682 hits)
Posted in Issue no. 6, Knowledge Management
