Journal of Knowledge Management, Economics and Information Technology

In a knowledge-based society, Information and Communications Technology plays an important role in learning process, involve teachers and students into a relationship that allows students to acquire knowledge and skills needed in their future work. The learning environment created by the teachers affects the students’ achievements, their attitude regarding the compulsory school subjects.
We wanted to have feedback from the students regarding what they wait from the course, how much the interest in learning process depend of learning environment and the teacher’s attitude, whether or not their expectations are accomplished, so we organized a survey using a questionnaire with 3 group of questions: (1) why the students learn ICT; (2) how the interest in learning process depend of learning environment and the teacher’s attitude; (3) to what extent the assessment methods affect the students’ attitude.

The survey give answers to important teachers’ problems who want to improve their relationship with the students and bring into question new problems regarding the attitude of the students towards the learning process. The answers suggest the way the teacher must organize the environment in class, give answers the assumption regarding the way the students want to work (individual or in team), their interest, curiosity, motivation, openness.

  Using Information Technology for the Efficiency Activities in the Educational Field (733.8 KiB, 1,570 hits)

The purpose of the article is to present the relationship between working satisfaction, marketing capabilities and the performing services organisation. The article includes aspects reffering to professional satisfaction notion, motivation, motivational persistence, marketing capabilities, TQM, Competence – Based View as it results from the theoretical studies. It describes the undertaken research results in order to identify the factors that conditionate the motivation and the motivational persistence and also the aspects reffering to the relationship between human resource performane, internal customer and TQM principles. The paper is a conceptual review that highlights the latest news reffering to a new type of organisational culture in which its members perform as a result of the created conditions (the Z Theory proposed by W Ouchi in 1981). This idea of the organisation capability also results from the content of a new research that explains the fact that the organisation can perform thanks to the acquired storage in time known as marketing capabilities. The conclusion is that the value system that makes possible that each service provide to be unique and custom for obtaining profit on a long term, is mainly based on the service culture, the contact staff and customer satisfaction.

  Considerations about the Relationship Between the Work Satisfaction – Marketing Capabilities and the Performance in the Performing Services Organisations (1,001.9 KiB, 2,464 hits)