Journal of Knowledge Management, Economics and Information Technology

Organizations make large investment on their employees concerning the training, developing, maintaining and the efforts to retaining them. Employee turnover is one of the most important issues to organizations, and one that needs special attention. This problem is even more relevant when business processes are less depending from machinery and heavily rely on human relationships, being real estate business one such good example. With the globalization phenomena, greater competition and economic crises, real estate organizations must provide and constantly innovate services which are based on strategies created by employees. Knowledge must be retained, in a way that it can be stored and disseminated through the organization. This paper examines the impact of employee turnover, and proposes a conceptual model based on a knowledge management approach supported by information and communication technologies on how to minimize the impact of employee turnover in organizations. The research used Grounded Theory to inform the model.

  Employee Turnover Impact in Organizational Knowledge Management: The Portuguese Real Estate Case (1.2 MiB, 513 hits)

As service organizations become increasingly aware that knowledge is among their most valuable strategic assets, they will try to develop and maintain the knowledge transfer through the organization and to make the employees understand the importance of knowledge and communication.

The paper highlights that advanced information and communication technologies, a dedicated knowledge sharing culture and a strong leadership based on continuous improvement and excellence models such is Lean Six Sigma are essential factors in facilitating knowledge transfer.

The Lean Six Sigma approach is necessary because service organizations and their employees need a methodology and a leadership approach for improving and resolving problems, which arise from organizational culture and knowledge transfer.

  Knowledge Transfer - The Key To Drive Innovation For Service Organizations Excellence (855.0 KiB, 1,023 hits)

Although the essential theoretical knowledge of marketing concepts is not enough for a person involved in the management and marketing planning. To be competitive in the labor market in the area of marketing interest must possess specific information analysis tools in order to capture those aspects of the marketing environment necessary for development decision making. Using the analytical capabilities resulting from technological boom of the last decades, especially those pertaining to information technology is vital for the competitiveness of the marketing activities of a modern organization.

  Analysis and processing - introduction to knowledge management (58.6 KiB, 716 hits)

Knowledge Management (KM) comprises a range of strategies and practices used in an organization to identify, create, represent, distribute, and enable adoption of insights and experiences. Such insights and experiences comprise knowledge, either embodied in individuals or embedded in organizational processes or practice. Though literature on information and knowledge management is vast, there is much confusion concerning the meaning of these terms. According to the literature review, technology-oriented information management includes data management, information technology management and strategic information technology management. The reading of the literature on knowledge management reveals that this term is either used synonymously for information management or for the management of work practices with the goal of improving the generation of new knowledge and the sharing of existing knowledge.

  Dimensions and perspectives for knowledge management and information (253.6 KiB, 2,026 hits)

Creation and exploitation of knowledge management (KM) has become key resource in the new economy. All advanced economies are technologically knowledge based economy.

  Knowledge Management - The Key Resource For Become Competitive (227.7 KiB, 995 hits)