Tag Archive | "knowledge management"


Fusing Knowledge Management into the Public Sector: a Review of the Field and the Case of the Emirates Identity Authority

Organizations worldwide are showing increasing interest in knowledge management practices to address the contemporary challenges of today’s digital age. Knowledge is becoming a critical core asset to sustain competitive advantage and as a vehicle for continuous improvement and innovation. However, most of the developments in the knowledge management field are driven by international organizations or private commercial companies. Considering the impact of knowledge management practices, government organizations have the potential for significant improvements in performance, transformation, and the development of a more responsive citizen-centric government.
This article has two objectives: The first is to provide an overview of knowledge management and highlight the importance of this field of practice, and the second is to provide a case study of the successful implementation of knowledge management in a federal government organization in the United Arab Emirates. This article outlines the adopted approach and framework and elaborates on each of the implemented components. The presented case study and lessons learned are benchmarks for best practices and contribute to the existing experimental cases. This, in turn, should help organizations and researchers to better understand how public sector government organizations perceive and practicing knowledge management, which should enable them to reflect and propose improvements.

  Fusing Knowledge Management into the Public Sector: A Review of the Field and the Case of the Emirates Identity Authority (3.8 MiB, 368 hits)

Posted in Knowledge Management, Volume IV, Issue no. 3


Knowledge Management Issues in Malaysian Organizations: the Perceptions of Leaders

Knowledge management is a relatively young topic to other older strategic tools, and it has been attracting the attention of researchers and academics over the past decade or so. In this regard globalization is already in many countries including Malaysia like many other developing countries, Malaysia is also striving to fulfil its vision of becoming a developed nation. It is a fast growing country in terms of both economy and technology.

However, obstacles for successful knowledge management initiatives will be there for this country, as well. Thus, exploration of the potential barriers is essential before any Malaysian company embarks on a knowledge management journey.

This research has shed light to some of the important issues and challenges with reference to knowledge management in Malaysia by providing a more thorough and clear picture of the knowledge management status amongst Malaysian organizations. This could in turn help top managers and decision makers to develop a more insightful agenda to ensure success for their respective knowledge management initiatives.

  Knowledge Management Issues in Malaysian Organizations: the Perceptions of Leaders (230.4 KiB, 1,474 hits)

Posted in Knowledge Management, Volume III, Issue no. 5


Organizational Knowledge Management Movement Strategies

Organizational behaviour is often dependent on the strategic movement of internal knowledge for success. Organizational knowledge management methodologies require the involvement of stakeholders. In large organizations, involved stakeholders shall be selected by the entire membership. Key involvement roles and considerations should be offered to/involve the ‘least likely to participate’. Suck stakeholders often possess the most influential power to move the stakeholders; if not, they demonstrate a true commitment to involve all in the movement of knowledge. The purpose of this article is to discuss organizational involvement strategies for the optimal movement or organizational knowledge management.

  Organizational Knowledge Management Movement Strategies (570.7 KiB, 922 hits)

Posted in Knowledge Management, Volume III, Issue no. 3


Distributors’ Knowledge Sharing Competency (DKSC): Scale Generation and Development Process

Purpose – The present paper aims to generate and validate a measurement scale of the distributor knowledge sharing competency (DKSC). Design/methodology/approach:

  • A pool of 50 items were generated on the basis of in-depth interviews with managers and was analysed using the “Sphinx” software.
  • Exploratory Factor Analysis is performed in order to purify the scale measurement (09 items are retained).
  • Confirmatory Factor Analysis is performed in order to assess the reliability and validity of measure (07 items are retained).

Findings – A pool of 07 items is proposed for the eventual measurement of the DKSC.
Practical implications a valid and reliable measure of DKSC has been developed illustrating a knowledge-based innovation capability measurement. The measurement scale was found to be unidirectional that confirm an interconnection between the two facets of the construct; the firm’s capability and distributors’ competency. It proposes an integrative comprehension of various notions that provide a more holistic picture of Knowledge-based capability. The proposed DKSC scale is believed to provide managers with the opportunity to regularly monitor their distributor’s relationship and its innovative capability.

  Distributors’ Knowledge Sharing Competency (DKSC): Scale Generation and Development Process (1.2 MiB, 440 hits)

Posted in Information Technology, Knowledge Management, Volume III, Issue no. 3

Volume II / Issue no. 2

Employee Turnover Impact in Organizational Knowledge Management: The Portuguese Real Estate Case

Organizations make large investment on their employees concerning the training, developing, maintaining and the efforts to retaining them. Employee turnover is one of the most important issues to organizations, and one that needs special attention. This problem is even more relevant when business processes are less depending from machinery and heavily rely on human relationships, being real estate business one such good example. With the globalization phenomena, greater competition and economic crises, real estate organizations must provide and constantly innovate services which are based on strategies created by employees. Knowledge must be retained, in a way that it can be stored and disseminated through the organization. This paper examines the impact of employee turnover, and proposes a conceptual model based on a knowledge management approach supported by information and communication technologies on how to minimize the impact of employee turnover in organizations. The research used Grounded Theory to inform the model.

  Employee Turnover Impact in Organizational Knowledge Management: The Portuguese Real Estate Case (1.2 MiB, 4,258 hits)

Posted in Knowledge Management, Volume II, Issue no. 2


Analysis of Knowledge Management within Five Key Areas

Knowledge Management as a crucial factor impacts on organizational performance. It seems to be a lack of empirical studies that measure knowledge in high educational environments, especially in universities. The main purpose of this study was to identify and assess five pointers that contribute towards knowledge management in a university in Iran. The methodology involved both qualitative and quantitative research to evaluate knowledge management based on literature and personnel viewpoints in the university. Data from 101 participants were analyzed by using Kruskal- Wallis, and Mann-Whitney test. The instrument used was a structured research questionnaire on knowledge management.

The analysis showed that all five parameters had an effect on knowledge management. The results imply that the university is following a trend towards knowledge-orientation. Furthermore, there was a significant difference between two groups (lecturer and staff) perception. Its implication can also be beneficial to other universities that plan to highlight knowledge- oriented management.

  Analysis of Knowledge Management within Five Key Areas (975.9 KiB, 4,333 hits)

Posted in Issue no. 6, Knowledge Management

Knowledge Transfer – The Key To Drive Innovation For Service Organizations Excellence

As service organizations become increasingly aware that knowledge is among their most valuable strategic assets, they will try to develop and maintain the knowledge transfer through the organization and to make the employees understand the importance of knowledge and communication.

The paper highlights that advanced information and communication technologies, a dedicated knowledge sharing culture and a strong leadership based on continuous improvement and excellence models such is Lean Six Sigma are essential factors in facilitating knowledge transfer.

The Lean Six Sigma approach is necessary because service organizations and their employees need a methodology and a leadership approach for improving and resolving problems, which arise from organizational culture and knowledge transfer.

  Knowledge Transfer - The Key To Drive Innovation For Service Organizations Excellence (855.0 KiB, 1,718 hits)

Posted in Issue no. 4, Knowledge Management

Analysis and processing – introduction to knowledge management

Although the essential theoretical knowledge of marketing concepts is not enough for a person involved in the management and marketing planning. To be competitive in the labor market in the area of marketing interest must possess specific information analysis tools in order to capture those aspects of the marketing environment necessary for development decision making. Using the analytical capabilities resulting from technological boom of the last decades, especially those pertaining to information technology is vital for the competitiveness of the marketing activities of a modern organization.

  Analysis and processing - introduction to knowledge management (58.6 KiB, 1,203 hits)

Posted in Issue no. 2, Knowledge Management

Dimensions and Perspectives for Knowledge Management and Information

Knowledge Management (KM) comprises a range of strategies and practices used in an organization to identify, create, represent, distribute, and enable adoption of insights and experiences. Such insights and experiences comprise knowledge, either embodied in individuals or embedded in organizational processes or practice. Though literature on information and knowledge management is vast, there is much confusion concerning the meaning of these terms. According to the literature review, technology-oriented information management includes data management, information technology management and strategic information technology management. The reading of the literature on knowledge management reveals that this term is either used synonymously for information management or for the management of work practices with the goal of improving the generation of new knowledge and the sharing of existing knowledge.

  Dimensions and perspectives for knowledge management and information (253.6 KiB, 4,175 hits)

Posted in Issue no. 1, Knowledge Management

Knowledge Management – The Key Resource For Become Competitive

Creation and exploitation of knowledge management (KM) has become key resource in the new economy. All advanced economies are technologically knowledge based economy.

  Knowledge Management - The Key Resource For Become Competitive (227.7 KiB, 1,813 hits)

Posted in Issue no. 1, Knowledge Management