Journal of Knowledge Management, Economics and Information Technology

E-Government could be perceived as a driving force for the use of Information and Communication Technology in the transformation of governmental operations. From the governmental perspective it is essential that the transformed operations would be more efficient and effective. In this study using a series of interviews and thus a qualitative research methodology we further explore and draw insights on the introduction of e-Government processes in the Revenue & Customs department in Greece. We are particularly interested in the reluctance to change when changes are introduced, the tangible benefits from the changes, and most notably as if the imposed changes are perceived to be value-for-money.

  Fathoming the Introduction of E-Government Processes: a Qualitative Study in Greece (728.6 KiB, 2,087 hits)

E-Government could be seen by and large as the use of Information and Communication Technology in the transformation of governmental. When you look it from the governmental perspective it is essential
that the transformed operations should be more efficient and effective. In this study using a qualitative research methodology and respective instruments we the introduction of e-Government processes in the Revenue &
Customs department of an EU country. We focus on: a) the reluctance to change faced when those changes are introduced, b) the tangible benefits from the changes, and c) the perception as if the imposed changes are really value for money. Coming as no surprise, and despite the clear and sustainable benefits that these changes bring, it is always quite difficult to easily accept the forthcoming changes.

  On the Introduction of E-Government Processes in an EU Revenue & Customs Department: Reluctance to Change, Tangible Benefits and Value-for-Money Investments (1,011.5 KiB, 2,323 hits)

Electronic Government (e-Government) is a simple-identified phenomenon in globally. E-Government (front office) is the application of information technology through average person field companies to obtain to its people in the current and effective technique (Al-Taie, M. Z. and S. Kadry). In 2003, Iraq began the establishment of electronic government with the help of the Italian government as the Italian government provide the equipment and techniques to establish ICT in Iraq as well as the training of personnel to use these equipments (Sharief, Graul, & Ian, 2007). Although Iraq has shown a considerable increase in Internet connections from 12,500 in the year 2000 to 2,750,000 in the year 2008, still it constitutes only 10% of the Iraq population had access to the Internet. Moreover, among those who had internet access, usage intensity is low which is quite poor compared to the global average (Al-Hammadany [3], Heshmati [3], 2011). The use of e-Government has revealed advantages for the government in the supply of more efficient and effective information and services to the people of Iraq (Nassir Al-Khafaji, Dr. Abdul Jaleel Kehinde, Prof. Dr. Wan Rozaini, 2012). According (UN, United Nations E-Government Survey 2012 (Iraq is currently, The percentage of stages of implementation is a rate of 25% where the execution rate in four stages,respectively (75% and 33%, 6%, 26%). We notice there are weaknesses in the establishment of e-government applications that provide online service in Iraq.

The purpose of this study is to discover what the challenges facing egovernment – front office online services in Iraq and explain the workings of the front office as well as engage the Iraqi people to use e-government. And
increase their confidence of electronic transactions furthermore, how construction front office available and efficient and easy for different users and increase the confidence Iraqi’s users to use of the e-government online
services through the portal. Designing applications for smart phones, such as the application of the diagnosis of kidney disease and to identify the symptoms and what initial treatment.

  Designing and Implementation Iraqi E-Government Front Office Online System (227.3 KiB, 3,006 hits)

E-government is a positive situation prevalent in most developed and developing countries in order to provide the best possible service to citizens and keep time and effort and reduce the waste of public money (Al-Dabbagh, 2011). Based on view of literature in some countries, problems faced in the establishment of e-government are located within the same geographic region surround Iraq as well as countries from other spot in the world.

In light of the lack of studies on women’s participation in information and communication technology in the world and especially in the Arab region and highlights so clearly in Iraq, which generates our idea of the rareness of women’s participation according to (Reade-Fong and Gorman, 2005) “while new information technology has given women the opportunity to share information and interact on a scale that was hard to imagine, in terms of political, economic and social participation, women’s worldwide presence in information technology remains low”.

  Mission of Women in The Scope of E-government in Iraq (185.9 KiB, 2,894 hits)