Journal of Knowledge Management, Economics and Information Technology

E-Government could be perceived as a driving force for the use of Information and Communication Technology in the transformation of governmental operations. From the governmental perspective it is essential that the transformed operations would be more efficient and effective. In this study using a series of interviews and thus a qualitative research methodology we further explore and draw insights on the introduction of e-Government processes in the Revenue & Customs department in Greece. We are particularly interested in the reluctance to change when changes are introduced, the tangible benefits from the changes, and most notably as if the imposed changes are perceived to be value-for-money.

  Fathoming the Introduction of E-Government Processes: a Qualitative Study in Greece (728.6 KiB, 2,133 hits)

E-Government could be seen by and large as the use of Information and Communication Technology in the transformation of governmental. When you look it from the governmental perspective it is essential
that the transformed operations should be more efficient and effective. In this study using a qualitative research methodology and respective instruments we the introduction of e-Government processes in the Revenue &
Customs department of an EU country. We focus on: a) the reluctance to change faced when those changes are introduced, b) the tangible benefits from the changes, and c) the perception as if the imposed changes are really value for money. Coming as no surprise, and despite the clear and sustainable benefits that these changes bring, it is always quite difficult to easily accept the forthcoming changes.

  On the Introduction of E-Government Processes in an EU Revenue & Customs Department: Reluctance to Change, Tangible Benefits and Value-for-Money Investments (1,011.5 KiB, 2,364 hits)

My purpose for this study is to analyse the Romanian consumer’s behaviour in the context of the economic crisis that our country as well as other countries have gone through after 2008. The post-crisis Romanian consumer’s behaviour is also going to be approached in comparison to that in the period preceding the economic crisis (2005-2008). I will show the consequences brought by the changes in the consumer’s behaviour and attitude for retailers and how crisis forced them to apply new strategies and to reinvent some of them in order to cope with the crisis and to record increase in sale despite the crisis.

  Effects of the Economic Crisis on the Romanian Consume (277.7 KiB, 2,754 hits)