Fathoming the Introduction of E-Government Processes: a Qualitative Study in Greece

E-Government could be perceived as a driving force for the use of Information and Communication Technology in the transformation of governmental operations. From the governmental perspective it is essential that the transformed operations would be more efficient and effective. In this study using a series of interviews and thus a qualitative research methodology we further explore and draw insights on the introduction of e-Government processes in the Revenue & Customs department in Greece. We are particularly interested in the reluctance to change when changes are introduced, the tangible benefits from the changes, and most notably as if the imposed changes are perceived to be value-for-money.

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