E-Government could be seen by and large as the use of Information and Communication Technology in the transformation of governmental. When you look it from the governmental perspective it is essential
that the transformed operations should be more efficient and effective. In this study using a qualitative research methodology and respective instruments we the introduction of e-Government processes in the Revenue &
Customs department of an EU country. We focus on: a) the reluctance to change faced when those changes are introduced, b) the tangible benefits from the changes, and c) the perception as if the imposed changes are really value for money. Coming as no surprise, and despite the clear and sustainable benefits that these changes bring, it is always quite difficult to easily accept the forthcoming changes.

  On the Introduction of E-Government Processes in an EU Revenue & Customs Department: Reluctance to Change, Tangible Benefits and Value-for-Money Investments (1,011.5 KiB, 2,322 hits)