Journal of Knowledge Management, Economics and Information Technology

E-Government could be perceived as a driving force for the use of Information and Communication Technology in the transformation of governmental operations. From the governmental perspective it is essential that the transformed operations would be more efficient and effective. In this study using a series of interviews and thus a qualitative research methodology we further explore and draw insights on the introduction of e-Government processes in the Revenue & Customs department in Greece. We are particularly interested in the reluctance to change when changes are introduced, the tangible benefits from the changes, and most notably as if the imposed changes are perceived to be value-for-money.

  Fathoming the Introduction of E-Government Processes: a Qualitative Study in Greece (728.6 KiB, 2,087 hits)

E-Government could be seen by and large as the use of Information and Communication Technology in the transformation of governmental. When you look it from the governmental perspective it is essential
that the transformed operations should be more efficient and effective. In this study using a qualitative research methodology and respective instruments we the introduction of e-Government processes in the Revenue &
Customs department of an EU country. We focus on: a) the reluctance to change faced when those changes are introduced, b) the tangible benefits from the changes, and c) the perception as if the imposed changes are really value for money. Coming as no surprise, and despite the clear and sustainable benefits that these changes bring, it is always quite difficult to easily accept the forthcoming changes.

  On the Introduction of E-Government Processes in an EU Revenue & Customs Department: Reluctance to Change, Tangible Benefits and Value-for-Money Investments (1,011.5 KiB, 2,322 hits)

Governments often use budget so as to provide incentives for citizens to adopt new policies, especially when these are promoting eco-friendly technologies e.g. to subsidise the price of a hybrid-car. The public money spent on each policy, is considered to be value-for–money only if many citizens do adopt the proposed policy. This is also known as the ‘cost-effectiveness’ or the ‘economic success’ of a new policy. The latter should not be confused with the ‘economic impact’ of the new policy, as this is usually referred to the respective macro/micro socio-economic impact. This study reports on a experiment with semi-experts using Structured Analogies (SA) forecasting the success of a new policy promoting replacing old household air conditioners with energy saving units under a new environment and technology initiative implemented by a European government. The findings shows evidence that Structured Analogies (SA) is a useful forecasting tool for policy making, however all methods predicted results that were considerably off the mark, indicating the difficulty of the forecasting task under examination.

  Forecasting the Success of Governmental "Incentivized" Initiatives: Case Study of a New Policy Promoting the Replacement of Old Household; Air-conditioners (698.6 KiB, 2,587 hits)